Sidekitt Privacy Policy

Last updated: 13/07/2026

Sidekitt Pty Ltd (ABN 90 591 520 279), operating from Edgecliff, New South Wales, Australia ("Sidekitt", "we", "us", "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website at [sidekitt.com.au] (the "Site") or otherwise providing us with your personal information, you consent to the practices described in this policy.

1. Personal Information We Collect

We may collect the following types of personal information:

• Name, email address, phone number and postal address
• Billing and delivery details
• Payment information (processed securely by our payment providers; we do not store full card details)
• Order history and purchase preferences
• Your dog's name and details, where voluntarily provided for personalisation of communications
• Correspondence when you contact us, including emails and social media messages
• Technical information such as IP address, browser type, device information and browsing behaviour on our Site
• Marketing preferences, including your email subscription and communication history

2. How We Collect Your Information

We collect personal information when you:

• Place an order or create an account on our Site
• Subscribe to our email list or marketing communications
• Contact us via email, social media or our website
• Interact with our advertising on Meta (Facebook and Instagram) or Google
• Browse our Site, through cookies and similar tracking technologies

3. Why We Collect and Use Your Information

We use your personal information to:

• Process and fulfil your orders, including payment, packing and delivery
• Communicate with you about your order, including shipping updates and customer service
• Send marketing communications, where you have opted in, including product updates and promotions
• Personalise your experience on our Site and in our communications
• Improve our products, services, website and marketing
• Run and measure the performance of our advertising, including on Meta and Google
• Comply with our legal and regulatory obligations
• Prevent fraud and protect the security of our Site

4. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to improve your browsing experience, analyse Site traffic, and support our advertising activities. This includes tools such as the Meta Pixel and Conversions API, and Google Ads and Analytics tracking, which help us understand how visitors interact with our Site and measure the effectiveness of our advertising.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of the Site.

5. Disclosure of Personal Information

We may disclose your personal information to trusted third parties who assist us in operating our business, including:

• Shopify, our e-commerce platform provider
• Payment processors, to process transactions securely
• Australia Post and other couriers, to deliver your order
• Klaviyo, our email marketing platform
• Meta and Google, for advertising and analytics purposes
• Professional advisers, such as our accountant or legal counsel, where necessary
• Government or regulatory bodies, where required by law

We do not sell your personal information to third parties.

6. Overseas Disclosure

Some of the third party service providers we use, including Shopify, Meta, Google and Klaviyo, may store or process personal information on servers located outside Australia, including in the United States. Where this occurs, we take reasonable steps to ensure that your personal information is handled in accordance with applicable privacy laws, though we are not always able to guarantee that overseas recipients will handle your information in a manner consistent with the Australian Privacy Principles.

7. Direct Marketing

We only send marketing communications, such as email newsletters and promotions, to customers who have opted in to receive them, in accordance with the Spam Act 2003 (Cth). Every marketing email includes an unsubscribe link, and you can opt out of marketing communications at any time by clicking that link or contacting us at hello@sidekitt.com.au.

8. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes using secure, reputable third party platforms such as Shopify for storing and processing customer data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Data Breach Notification

In the event of an eligible data breach that is likely to result in serious harm, we will comply with our obligations under the Notifiable Data Breaches scheme, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.

10. Access and Correction

You have the right to request access to the personal information we hold about you, and to request that we correct any inaccurate or outdated information. To make a request, please contact us at hello@sidekitt.com.au. We will respond within a reasonable timeframe and may need to verify your identity before providing access.

11. Children's Privacy

Our Site and products are not directed at children, and we do not knowingly collect personal information from individuals under the age of 18 without parental or guardian involvement.

12. Complaints

If you have a concern about how we have handled your personal information, please contact us at hello@sidekitt.com.au and we will investigate your complaint. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on this page with a revised "Last updated" date.

14. Contact Us

For any questions about this Privacy Policy or how we handle your personal information, please contact:

Sidekitt, NSW, Australia Email: hello@sidekitt.com.au